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Terms and Conditions


KCS Surrey Ltd trading as Kingsbridge Chauffeur & Minbus Services and 7-11 Travel

Terms and Conditions of Hire

1) Law

The Law in England and Wales applies to all contracts, and the terms and conditions form part of the contract whether made verbally or in writing. The hirer acts on behalf of all the passengers travelling. If the hirer is a corporation, society or group an individual must be named as a responsible person and they are agent of the hirer. The hirer is responsible for all actions of passengers on board including any additional costs incurred, whether or not they travel with the party. The company can only accept instructions from the hirer or their appointed agent.

2) Contract Price

a. Quotations are given on the basis of information provided by the hirer. The route used is at the discretion of the driver as agent of the company, unless specified by the hirer prior to quotation, in which case it will be shown on the confirmation.

b. The company reserves the right to levy additional charges for additional mileage or time other than that agreed. The vehicle will depart at times agreed by the hirer, subject to reasonable period of grace, it is the responsibility of the hirer to account for all passengers at those times. The company will not accept liability for losses incurred by passengers who fail to follow hirer’s instructions.

3) Use of Vehicle

Unless specified as a continuous hire the hirer cannot assume that the vehicle will remain at the destination or be available for their use in the interim period between arrival and departure

4) Regulation

a The hours of operations for the driver are regulated by the law according to an EU directive. Neither the hirer or passenger shall delay or interrupt the journey in such as way that the driver is breaching the law. If such a breach occurs the hirer is responsible for additional costs incurred.

b. A vehicle will be provided with sufficient seating capacity for the number of passengers booked under no circumstances will the driver permit the authorized seating capacity to be exceeded.

5) Confirmation

Normally a written confirmation by the company is the only basis of acceptance of hiring or subsequent alterations.

6) Payment

a The company will normally require a deposit to be paid of one third of the price of a return journey or half the price of a single journey. Deposits are normally non-refundable, however they may be refunded at the discretion of the company with a view to special circumstances.

b The price of the contract or any remaining balance shall be paid to the driver as agent of the company at the outset of the journey, unless a credit account facility is in place.

c Where account facilities are agreed invoices shall be paid within 30 days of the end of the month to which they relate. The hirer agrees to pay the invoice in full and that these terms and conditions take precedent over any standard condition contained their order

7) Cancellation

a If the hirer cancels less than four hours prior to the scheduled departure from base then the whole of the contract price is payable

b In the event of circumstances beyond the company’s control which include but are not limited to, strikes, riots, terrorist attacks, adverse road or weather conditions rendering the journey dangerous or impracticable, then the company by returning all money paid and without further liability cancel the contract.

8) Vehicle

The Company reserves the right to provide a larger vehicle, at its own cost, than that specified unless specifically instructed not to do so. The company reserves the right to substitute another vehicle, including those of another operator, for all or part of hiring provided they are of equal or greater value.

9) Delays

The company if requested gives its advice on journey time in good faith. However if as a result of breakdown, traffic congestion or other events beyond the reasonable control of the company, journeys may take longer than expected and in those circumstances the company will not be liable for loss or inconvenience caused to the hirer. The company warrants to maintain its vehicles in good order in accordance with the manufacturers recommendations and carry out safety checks as agreed with VOSA

10) Luggage

Vehicles are subject to restrictions on carrying luggage for safety reasons. The hirer accepts that the driver shall be the sole judge as to whether or what extent passenger’s property is carried. Large items may not be able to be carried and the hirer should notify the company in advance of any special requirements. The company accepts personal property of the hirer and their passengers on the understanding that it will take all reasonable steps to avoid loss or damage. The hirer should notify the company or the driver if items of exceptional value are to be carried. It is the hirer’s responsibility to minimize the risk of loss when property is left unattended. 

11) Conduct of Passengers

The driver is responsible for the safety of the vehicle at all times, and may require the removal of any passenger from the vehicle whose, behaviour prejudices safety. The hirer is responsible for any damage or soiling caused to the vehicle by any passenger for the duration of the hire. Where the hire is to a sporting event, the hirer should be aware of legal requirements relating to the carrying of alcohol and the conditions of entry. The company can provide details of restrictions upon request.

12) Refreshments & Alcoholic drinks

Food and drink (particularly alcoholic beverages) may not be consumed on the vehicle with out prior written consent.

13) Package Travel Regulations

The company does not act as a hirer as defined by the Package Tour Regulation. If the hirer organises other elements of a package in addition to the provision of transport, the hirer may be defined as an organiser or retailer for the purpose of the Package Tour Regulations and may be required to comply with the provisions of the regulations.

14) Complaints

In the event of a complaint the hirer should seek a solution at the time from the driver or company. If a remedy has not been provided, complaints should be submitted in writing to the General Manager within 14 days of terminations time of hire.

15) Refunds

In the event of the failure of the company to provide the booked service any refund will be limited to the amount paid for the hire.